Privacy Policy

Introduction

Welcome to PlantQR AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered plant identification and care platform.

By accessing or using PlantQR AI, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, and password.
• Plant Photos: Images you upload for plant identification and care tracking.
• Plant Collection Data: Information about plants you've identified, saved, and tracked including care logs and notes.
• Communication Data: Messages, feedback, and support requests you send to us.
• Payment Information: For paid subscriptions, we collect billing information processed securely through our payment processors.

Information Automatically Collected

• Usage Data: Information about how you interact with our services, including features used, time spent, and frequency of use.
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
• Location Data: Approximate location based on IP address to provide region-specific plant care recommendations.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and collect usage data.

How We Use Your Information

We use the information we collect to:

• Provide Plant Identification: Process uploaded images through our AI models to identify plant species.
• Deliver Personalized Care Guidance: Generate customized care instructions based on your plant species, location, and environmental conditions.
• Disease Detection and Treatment: Analyze plant photos to identify diseases, pests, and health issues.
• Improve Our AI Models: Train and improve our machine learning algorithms using anonymized plant images and identification data.
• Send Reminders and Notifications: Deliver care reminders, watering schedules, and important plant care alerts.
• Process Payments: Handle subscription billing and payment processing securely.
• Communicate with You: Send service updates, newsletters, promotional materials (with your consent), and respond to inquiries.
• Analyze and Improve Services: Monitor usage patterns to enhance features, fix bugs, and improve user experience.
• Ensure Security: Detect and prevent fraud, abuse, and security threats.
• Comply with Legal Obligations: Meet regulatory requirements and respond to legal requests.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our platform, including cloud hosting, payment processing, email delivery, and analytics services. These providers are contractually obligated to protect your information and use it only for specified purposes.

AI Training and Research

Plant images may be used in anonymized, aggregated form to train and improve our AI models and contribute to botanical research. No personally identifiable information is included in these datasets.

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of PlantQR AI, our users, or the public.

Business Transfers

If PlantQR AI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal information
• Secure authentication mechanisms including password hashing
• Regular backups to prevent data loss

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our security practices.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Restriction: Request restriction of processing in certain circumstances.
• Object: Object to certain types of processing, including direct marketing.

To exercise these rights, please contact us at privacy@plantqr.app. We will respond to your request within 30 days.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Specific retention periods:

• Account Data: Retained while your account is active and for up to 90 days after deletion.
• Plant Images: Retained in your account until you delete them; anonymized copies may be retained indefinitely for AI training.
• Usage Data: Typically retained for 24 months for analytics purposes.
• Payment Information: Retained as required for accounting and tax purposes, typically 7 years.
• Communication Records: Retained for 3 years for support and quality assurance.

Children's Privacy

PlantQR AI is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

International Data Transfers

PlantQR AI operates globally. Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We implement appropriate safeguards, including standard contractual clauses, to ensure your information receives adequate protection regardless of where it is processed.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies for:

• Essential Cookies: Required for core functionality like authentication and security.
• Performance Cookies: Help us understand how users interact with our services.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Collect aggregated usage statistics to improve our services.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit functionality.

Third-Party Links and Services

Our services may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by email or through a prominent notice in our services. The "Last Updated" date at the top indicates when the policy was last revised.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Your Consent

By using PlantQR AI, you consent to this Privacy Policy and agree to its terms. If you do not agree with this policy, please discontinue use of our services.